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Returns and Exchanges

Our Guarantee

If, for any reason, an item of jewellery purchased from us does not give 100% customer satisfaction we will exchange it or offer a full refund within 28 days of the original purchase date.

Items need to be returned in their original packaging and with proof of purchase. Pack the items securely, include all paperwork and send it back to:

Aurora
Studio Workshop
Old Finstown Road
St Ola
Orkney
KW15 1TR

When returning items we strongly recommend that you obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

A prompt refund of the price of the goods will be issued once all the information is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, we will contact you.

For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.

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FREE Gift Wrapping

All Aurora jewellery is beautifully presented in stylish boxes appropriate to each piece to ensure your order arrives in perfect condition.

A care label is included with each piece, with advice about the best way to store and keep your jewellery so that it stays as bright and sparkly as new.

Buying a present for someone special? Aurora can individually gift wrap your chosen pieces at no extra cost, just tick the box at the checkout.

Head Office/Workshop

01856 871861

Kirkwall Shop

01856 871521

Thurso Shop

01847 891700

Lerwick Shop

01595 741414