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Delivery Information

We aim to despatch your order within 3 working days, so you can expect delivery within 5 working days – if you live overseas this may take a little longer. Please note that at busy times or if an item is out of stock, it may take us a little longer to despatch items to you.

Standard Delivery within the UK is free. We will send your order by First Class Royal Mail Recorded and it will generally be delivered with your normal post but will require a signature on delivery. Please contact us if you would like your order to be sent to an alternative delivery address.

Overnight delivery (UK customers only)

For an additional £4.50, we can send your order by Special Delivery which is guaranteed to get to you the next working day (subject to stock availability). These orders must be placed by telephone before 1pm, Monday-Friday, to guarantee next working day delivery.

Please note that Royal Mail requires a signature for Special Delivery packages, so someone needs to be available to sign for it at the delivery address.

Overseas Delivery

We can deliver to addresses outside of the UK. There is an additional cost for the service as detailed in the table below.

Europe £6.50

North America £8.00

Rest of the World £10.00

Customs and Import Duties

If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.

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FREE Gift Wrapping

All Aurora jewellery is beautifully presented in stylish boxes appropriate to each piece to ensure your order arrives in perfect condition.

A care label is included with each piece, with advice about the best way to store and keep your jewellery so that it stays as bright and sparkly as new.

Buying a present for someone special? Aurora can individually gift wrap your chosen pieces at no extra cost, just tick the box at the checkout.

Head Office/Workshop

01856 871861

Kirkwall Shop

01856 871521

Thurso Shop

01847 891700

Lerwick Shop

01595 741414